Legal

Legal & Business Information

Effective 2026-08-19. Last updated 2026-08-19. Version 2026-08-19.1.

1. Business identity

KnownShift is a brand operated by AKS Enterprises.

  • Brand: KnownShift
  • Operated by: AKS Enterprises
  • Website: https://www.knownshift.com

2. Customer support

For questions about a product, an order or an engagement, email support@knownshift.com, or use the contact form.

3. Grievance redressal

If you are not satisfied with a purchase, a product, or how a request was handled, raise it through our support and grievance process. You will receive a unique reference immediately and by email, and you can track the request at any time using that reference and your email address.

We acknowledge every grievance within 48 hours of receiving it, and work to resolve it within one month, in line with the Consumer Protection (E-Commerce) Rules, 2020. Our internal target is 30 days.

You may also email support@knownshift.comwith "Grievance" in the subject line. Nothing here limits your right to approach the consumer forum with jurisdiction over you.

4. Payments

Online payments are processed by our payment service provider, Razorpay. Card, UPI and banking credentials are entered with Razorpay and are never seen, received or stored by us. Razorpay publishes its own support and grievance channels at razorpay.com/support.

Accepted methods and security. The payment methods available to you are those Razorpay presents at checkout, which typically include cards, UPI, net banking and wallets. The payment page is operated by Razorpay over an encrypted connection.

Recurring payments. Purchases you complete yourself on this website are one-time payments. We do not register a recurring mandate on your payment instrument through this checkout, so there is no auto-renewal and nothing for you to cancel. Where access is arranged with us directly on a periodic basis, the billing, renewal and cancellation procedure is set out in the agreement for that arrangement and disclosed before you commit.

Price shown. The amount displayed at checkout is the total amount charged for that purchase. There are no separate delivery, handling or conveyance charges, because the products are digital and nothing is shipped.

Chargebacks. You may raise a payment dispute with your bank or card issuer through their normal process. We ask that you contact us first, because a reconciliation error is usually faster to correct directly.

Failed payments.If a payment does not complete, no order is created and no amount is captured. If an amount was debited without your purchase appearing, contact us with the payment reference and we will reconcile it against the provider's record.

5. Products and delivery

Everything sold here is digital. Access is granted to your KnownShift account as soon as payment is confirmed. There is no shipping, no physical delivery and no delivery charge.

Where a product is sold as a number of uses, a use is charged only once the work it paid for has been delivered. Work that does not complete releases the held unit back to your balance automatically. Credits do not expire.

Return, refund and cancellation terms are in our Refund Policy, which includes the circumstances in which we will refund a defective or deficient service.

6. Our policies

The following documents govern your use of this website and anything you buy from us. Each is versioned, and the version you accepted at signup or checkout is the version recorded against your acceptance.